Earlier this year, QCS joined forces with AnswerNet, a powerhouse telephone answering services provider — the biggest and best on offer in the U.S. and Canada. Flying under the wing of the AnswerNet mothership allows us to expand our outsourced services and go above and beyond our former abilities. …

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. So instead, we’ve found that the sum of all the parts makes the most compelling scripts. The S Word The word ‘script’ is nuanced and has…

Well-qualified leads are critical to a business’s success. While it can sometimes feel like there aren’t enough quality leads for your sales team to hit their goals to grow your business, trust me, there are. The trick is knowing where and how to find them. …

You know that a third-party call center services company will help you achieve your inbound and outbound contact center goals. But what do you need to evaluate to find the best partner? It can be very overwhelming to find third-party call center services companies (also known as telemarketing companies, contact…

It takes insurance agents a lot of time and effort to find and generate new opportunities, not to mention expanding product lines into an existing book of business. It’s very tedious work, especially when you can spend your time selling instead. So how do you get face time with prospects…

What’s the correlation between hitting your sales goals and leprechauns? Well, since it’s March, let me tell you how. St. Patrick’s Day is right around the corner, and do you know what that means? Leprechauns, rainbows, and giant pots of gold! But the challenging part is finding the gold. First…

Many call centers have transitioned to a working from home model. As a result, call center leaders appreciate the change as much as their team members do. Working from home increases flexibility, which is a win for both employees and employers. …

As your company grows, you want to ensure that your customers and clients get excellent customer service. The challenge is that you don’t have the means or bodies to create your in-house customer service team. Perhaps you’re considering an outsourced solution as an option but don’t know the difference between…

Sales leaders are one of the most critical assets to your company. They lead their respective teams; they also hire, manage, and help the entire organization achieve its goals. Their decisions are directly responsible for how sales reps contribute to the company’s growth or lack thereof. …